Job Description
This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people.
Someone who can have experience within medical workflows, following up, customer service, and documentation.
They’re ideally looking for someone with medical office experience or someone who’s confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them.
Skills Preferred
Help desk support, Customer service, Ticketing system, Windows, Phone support
Additional Skills & Qualifications
Monday - Friday 2:30pm - 11:30pm
Every 4th week there will be working the weekend with Wednesday/Monday off.
Onsite for first few days then turns to a Work from Home role. Equipment provided. Must have High Sp...