IT Customer Advisor (BBBH ) Salisbury, England

Salary: GBP13.45 per hour

Location: Porton Down, Salisbury, SP4 0JQ

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of t...