Position Overview
Description
Sub Department: IT
Job Band: L6
We’re looking for a friendly IT Support Coordinator based in our London office. Our IT support is outsourced, so we need someone to be on the ground handling 1st and 2nd line IT support issues locally and remotely across our locations.
Someone with a great eye for detail, who enjoys coordinating and who knows how to deliver world class customer service.
Key Responsibilities
- On the ground, line 1st and 2nd line IT desktop support for Dell & Mac environment.
- Being the first point of contact for supporting printers, video conferencing & mobile phones.
- Managing the on-boarding, transfer & leaver process.
- Onboarding training sessions for our new joiners.
- Creating process guides & “How To” training videos to help our colleague’s self -support themselves.
- Getting involved in ordering, invoicing & supplier man...