We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services. You will be part of a team that monitors systems, analyses & responds to alerts and incidents, and supports operational continuity across the organization. This position requires strong technical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Perform health checks as per Standard Operating Procedures (SOP).

Conduct post-change health checks (excluding post-change verification).

Attend to monitoring alerts and ensure timely resolution.

Analyze and reduce monitoring alerts to improve efficiency.

Perform trend analysis to identify patterns and potential issues.