Lead a client-first IT initiative as the Client Experience Leader at Miller Thomson, applicable in any office setting. This role centers on exceptional service delivery and team engagement.
Miller Thomson LLP is looking for an IT Client Experience Leader who understands the importance of empathy in service. Your mission will involve coaching your team of IT professionals to ensure excellence in client interactions, making every touchpoint a valuable experience. By actively participating in their growth, you’ll reinforce a culture of care and responsiveness.
Key Responsibilities:
• Advocate a client-centric approach in IT services
• Maintain high standards of service professionalism
• Facilitate feedback mechanisms to enhance client relationships
• Celebrate team achievements in service excellence
• Model desired service behaviors within the team
Requirements:
• 5+ years in client engagement roles
• Minimum 2 years in team leadership
• Experienced in cus...