The Change Analyst is responsible for supporting IT Change Management and Configuration Management processes to ensure system changes are implemented smoothly with minimal disruption, while maintaining accurate and up-to-date CMDB data. The role reports to the Head of IT Operations & Vendor Management and works closely with the Head of ITSM.

Key Responsibilities

• Review, assess, and coordinate change requests based on risk, impact, and business priority.
• Ensure changes are properly approved, scheduled, tracked, and completed within maintenance windows and SLA requirements.
• Support post-implementation reviews and continuous improvement of change processes.
• Maintain CMDB accuracy by updating and validating Configuration Item (CI) data, relationships, and dependencies.
• Conduct CMDB audits and ensure data integrity across IT assets and services.
• Generate reports and metrics related to change success, failed/emer...