Role Overview

The role is based at our Seville and Madrid offices.

Responsibilities

• Support the end-user community, both in office and remote.
• Provide advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android).
• Onboard and offboard end users.
• Support all Solera Entities.
• Support office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology.
• Provide white-glove IT support for executives and at marketing events held in the office or other locations.
• Asset management (managing the lifecycle of IT equipment from procurement to e‑waste).
• Endpoint management.
• Leverage vendor support wherever possible to offer the best solution quickly.
• Train and provide documentation to Level 1 and 2 support team members.