We’re looking for a Business Analyst who embodies our core values of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our IT division.

In this role, you’ll partner with Finance and IT teams to translate business needs into actionable system solutions, apply Design Thinking to enhance user experience, and identify opportunities to improve processes. You’ll also support Business-As-Usual (BAU) operations and Change Requests (CR), ensuring solutions align with business goals, compliance standards, and RWS’s strategic direction.

Job Responsibilities:

System Operations & Maintenance:

• Manage, monitor, and maintain Windows and Linux-based systems across hybrid environments (on premise and cloud).
• Ensure continuous operation of critical resort systems including PMS (Property Management Systems), POS, booking engines, surveil...