Job Title: IT Business Analyst - Problem Management

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, LLC

***** This role will be filled as an IT Business Analyst, Sr. *****

*****The preferred location is New Orleans, LA. Other locations within the service territory may be considered*****

**Job Summary/Purpose:**

The Operational Governance and Execution department is seeking a highly motivated and analytically driven individual to coordinate the IT Problem Management, Human Performance improvement programs. Embedded within the IT OpEx Department, this role unifies IT Problem Management discipline with the IT Human Performance optimization program and elevates the operational efficiencies of the broader IT organization. The ideal candidate will be a process-oriented, data-driven, critical-thinking individual that is able to leverage AI-powered tools and intelligent automation to accelerate insights, reduce manua...