Job Description
Seeking a Senior IT Business Analyst to improve IT service delivery by streamlining end-to-end workflows and aligning performance and budget processes. This role partners with stakeholders and development teams, applying SDLC methodologies (Agile, Scrum, Kanban, or traditional) to drive process improvements, automation, and ServiceNow capabilities (SPM/PPM) for portfolio planning, demand intake, project tracking, and reporting. The position also leads workshops and briefs senior leadership to support adoption and decision-making.

Key Responsibilities

-Improve enterprise project management workflows (e.g., ServiceNow) by gathering requirements and supporting implementation
-Assess IT service delivery to identify inefficiencies, bottlenecks, and improvement opportunities
-Recommend and implement process improvements, automation, and technology enhancements
-Develop SOPs, process documentation, and training materials
-Support implementation...