Responsibilities

• Ensure operational excellence and effectiveness within the business unit.
• Design and document solutions, providing innovative recommendations to positively impact business operations.
• Project Management: Manage deliverables on multiple projects for the business unit and company.
• Oversee all Business Analyst-related phases of the project or service life cycle.
• Provide timely reporting of issues affecting project progress.
• Cost Consciousness and Risk Management: Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalate potential risks leading to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Customer Experience Excellence: Deliver customer experience excellence aligned with organizational values and service standards.
• Build long-term relationships with customers b...