Position Overview
Description
About the Role (what you’ll be doing):
Local support of the Gurgaonoffice on site 5 days a weekGlobal support of all Sprinklr users.Tracking & documenting of all support activitiesSupporting primarily macOS, Windows, AV and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.Perform laptop setup and inductions for users, hardware troubleshooting and repair.General office IT such as conference room, telephone, office Network and Printer setups etc.Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.Communicate and document troubleshooting techniques and best practices.Perform endpoint management deployment and anti-virus security.Work with IT Management to constantly monitor and improve delivery of IT systems and support.Proactively understand, an...