Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
Sets up and configures desktop computers, peripherals, and accounts assigning security level
Installs software and installs and repairs hardware and peripherals
Tests programs
Troubleshoots, diagnoses problems, and implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
Maintains systems, databases, and web pages
Administers user accounts
Designs and produces basic reports
Sets up and submits production jobs and edits and debugs computer output;
Transfers computer files between platforms
Provides basic troubleshooting, repair, and maintenance for computer equipment (e...