Job Description

• Maintain, monitor, and support internal IT applications to ensure stable, secure, and reliable operations.
• Provide L1/L2 user support: troubleshoot application/system issues, identify root causes, and implement timely fixes or workarounds.
• Analyze, collect, and prioritize user and business requirements for system enhancements or new features.
• Design, develop, test, and deploy application changes (e.g., bug fixes, enhancements, minor modules) following internal standards and best practices.
• Collaborate with cross‑functional stakeholders (IT infrastructure, production, engineering, planning, etc.) to ensure solutions are aligned with operational needs.
• Develop and maintain technical documentation, including system architecture diagrams, interface specifications, configuration guides, maintenance procedures, and user manuals.
• Participate in change management activities: impact assessment, ris...