Full-Time
Professional
Syracuse, NY, US

Salary Range: $22.00 To $27.00 Hourly


Comfort Windows & Doors is seeking an entry-level IT Help Desk Specialist to provide frontline support for end-user devices and core business applications, assist users with internal tools and the company CRM platform, and support key operational tasks such as documentation and inventory tracking. The ideal candidate is technically curious, detail-oriented, and enjoys helping others solve problems.
Responsibilities
+ Provide first-level support for end-user hardware, peripherals, and core business applications.
+ Manage support requests via tickets, email, and phone, and document troubleshooting and resolutions in the ticketing system.
+ Provision and support user access (account setup, password resets, and permissions) in accordance with security policies.
+ Support users with basic Salesforce CRM usage and troubleshooting; escalate complex issues as needed.