Set-up and Location: ONSITE - Ayala Mall Ayala Center Cebu, Bohol Street, Cebu Business Park, 6000 Work Schedule: Dayshift Philippine Time Employment Type: Full-time Ready to do work that actually excites you? The IT Administrator (Entry-Level) supports the day-to-day IT operations of a fast-paced BPO environment, ensuring that all systems, devices, and users are fully operational to meet business demands. This role is critical in maintaining high system availability, minimizing downtime, and providing responsive technical support to a large user base across multiple shifts. You will be part of the frontline IT support team, responsible for handling tickets, resolving common technical issues, and escalating more complex incidents while ensuring a smooth and consistent IT experience for all staff. What Youll Do Youll be the kind of person who: Service Desk & End-User Support Provide first-level technical support for agents and staff (voice, non-voice, and back-office teams) Respond to i...