Serve as the primary IT support contact for all on-site users, addressing and resolving desktop, network, wireless, and various hardware issues promptly. Will be required to remotely support off-site users, including being responsible for multiple sites.
Support and maintain local and wireless network infrastructure (switches, routers, scan guns, wireless access points), and escalate to the appropriate team as necessary.
Assist with installations, upgrades, and maintenance of software, hardware, and network systems
Monitor and support manufacturing-critical systems including ERP systems (production software), workstations, printers, and other devices as needed.
Enforce IT security standards including antivirus, patch management, and data protection policies.
Coordinate with the Regional IT Manager on infrastructure projects, system upgrades, and compliance initiativ...