**About the Role:**

The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is instrumental in driving organizational value for our businesses, regulators, and stakeholders. With core responsibilities spanning Risk and Control, Issue Management, Quality Assurance, Transformation, and Regulatory Standards, the COO CAO is vital in enabling the execution of Citi’s Vision and Strategy.

The COO Issue Quality Assurance (IQA) team, an established function within COO CAO, is dedicated to providing robust oversight, facilitating critical reviews, and supporting Citi's effective management of operational risks.

The Issue Quality Assurance (IQA) Innovation and Analytics Lead, based in Mumbai, India, is responsible for providing analytical support for issue remediation quality reviews. This role requires the application of advanced analytical, visualization, and presentation techniques to generate comprehensive reports, fulfill ad-hoc data requests, and de...