Become the Manager of Client Services at IPG, located in Truro, Nova Scotia. Lead a customer-focused team while implementing effective strategies for enhanced client experience.
The Manager of Client Services at IPG oversees daily operations and aims to improve customer satisfaction and retention while driving revenue. As a vital member of the team reporting to the VP of Customer Experience, this role demands strong leadership capabilities and a hands-on approach to managing customer interactions. You will also develop and refine service protocols to improve efficiency.
Key Responsibilities:
• Mentor a team of customer service professionals
• Address and resolve complex customer inquiries
• Establish and track performance metrics and reports
• Coordinate customer service with sales initiatives
• Facilitate team meetings to communicate updates
Requirements:
• University Degree in Business or related discipline preferred
• 4-7 years’ management experience in...