Join the Investment Counsellor Services team as an Administrator at RBC in Toronto, Canada. Take on account management, compliance oversight, and ensure client service excellence.

As an Administrator in the ICS Account Opening Group, you will manage the acceptance and opening of new accounts while ensuring compliance with all policies. This role requires a strong working knowledge of the financial services industry and effective communication skills with stakeholders.

Key Responsibilities:
• Accept and open new account requests accurately
• Update desk operating procedures and resolve recurring issues
• Ensure compliance with existing policies and procedures
• Conduct second level reviews and escalate issues to management
• Provide training and support on accounts and processes

Requirements:
• Proven experience in financial services, especially custody
• Strong client service and issue resolution skills