Alorica is seeking a professional in Muntinlupa, Philippines, to manage real-time resources within their workforce management team. This role involves ensuring sufficient agent coverage, analyzing performance metrics, and utilizing forecasting tools to meet service objectives. Candidates must have at least two years of relevant experience in a call center environment and proficiency in WFM software and Excel. A high school diploma is required, with a bachelor's degree preferred. Competitive salary and benefits offered.
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