Qualfon is seeking a Workforce Management Specialist to oversee staffing levels and manage system downtimes in Manila, Philippines. The role involves effective communication with management and operations, ensuring adherence to schedules, and providing accurate reporting. Required qualifications include a college degree or 3 years of related coursework, and knowledge in workforce management processes and tools such as Avaya CMS Supervisor. The candidate should possess strong communication, organizational skills, and be adept with KPI calculations.
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