Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
Support Microsoft Windows (MacOS knowledge an added advantage).
Diagnosing and troubleshooting computer and general network issues.
Provide timely resolution of end user problems as per SLA.
Provide support for field personnel remote communications and connectivity.
Basic administration of phone systems.
Perform other duties as required by company management and outside business associates.
Exercise independent judgment consistent with department guidelines / standards.
Organize and prioritize workflow and to meet established timeframes.