Flexible Work, Better Balance
International Voice Process – Bangalore (WFO)
Job Role
You’ll be the first point of contact for international customers, handling inbound voice interactions.
Your responsibilities include:
Answering inbound international customer calls
Resolving customer queries, complaints, and escalations professionally
Ensuring quick and effective resolutions within SLA timelines
Identifying opportunities for upselling and cross-selling relevant products/services
Handling dissatisfied customers with empathy and confidence
Accurately documenting custom...