Position Overview
Job Description
Provide pre- and post-sales technical support, including system planning, customer training, system optimization, etc.Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.Prepare and conduct product demonstrations for customer visits and equipment evaluations.Visit customer sites to provide technical support and conduct training.Troubleshoot failures and abnormal situations in the field.Collect and analyze field failures and abnormalities; provide feedback to the development team.Participate in resource allocation and hardware maintenance to support different sales and business development activities.Help design engineers reproduce and troubleshoot problems; help drive future product development.Perform other related duties of which the above are representative.Travel up ...