Purpose of the Job

This role consists of different work types i.e. email based, sending and receiving of calls. Agent needs to have the ability to handle and resolve varies queries, whilst applying a can‑do attitude. Strong, confident communication skills are needed with the ability to portray the client way with the use of clear use of language without jargon and a high level of spelling and grammar. Agent may be required to support others throughout the campaign i.e. helping with calls, offering insights within calibration sessions. A true team player who can evidence a hunger to learn and develop is essential. The ability to click reset and understand that a bad day is only temporary is key. Agent should look at multiple KPI’s as a challenge and put all learnings into practice to exceed them.

Minimum Qualifications and Experience Matriculated and computer literate Customer service experience High level of literacy including spelling and grammar Collections or Financial Serv...