**Description**
At Percepta, we bring first-class service across each market we support. As a **Customer Service Manager-B** in **Melbourne, FL,** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
**What You’ll Be Doing**
The Customer Service Manager (CSM) is the single point of contact for Dealers and Customer Experience Agents and Dealer Experience Agents for lemon law and buyback inquiries. There will be daily contact with Dealer Principals, Field Personnel, and Dealership Service and Sales Management, CX, and DX teams at assigned Dealers and Zones. The CSM will be empowered to make lemon law buyback and VLA decisions using resources and references for each state’s individual lemon law criteria to evaluate eligibility. The CSM is the liaison between the CX OR DX and the dealer or customer for review and inquiries related to lemon and buyback activities. The CSM will also be r...