Position Overview
About the Company:
This organisation is all about creating great customer experiences and supporting people to do their best work. The contact centre is a busy, positive, and growing environment where collaboration, performance, and fun go hand in hand.
The team has been through a period of growth and transformation, and they’re now looking for a strong, people-focused sales leader who can continue to build engagement, support development, and help take the centre to the next level.
About the Role:
As a Contact Centre Team Leader, you’ll lead a dedicated group of consultants focused on delivering exceptional service and support. You’ll be responsible for guiding your team day-to-day, setting expectations, providing coaching, and helping them achieve their goals.
You’ll manage performance, support escalations, and ensure each customer interaction is handled with professionalism and care. Collabor...