**Description**
At Percepta, we bring first-class service across each market we support. As a **Team Leader** in **Melbourne** , **FL** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
**What You’ll Be Doing**
The Team Leader (TL) is responsible for the day-to-day leadership and management of a team of direct report agents. The TL directs, supervises, evaluates, and coaches their agents while motivating and building strong relationships with each agent. Additionally, the TL develops partnerships with their peers, operations management, and other support department personnel. This includes working together with Assistant Team Leader (ATL), where applicable, in managing the day-to-day operations of the programs within the department. The TL is proficient in business processes, knowledgeable in agent duties and responsibilities, capable of holding performance management discussio...