Internal Expressions of Interest: Senior Customer Support Representative

To be considered for this internal opportunity you need to be an existing OfficeMax employee, have met the requirements for internal progression, and have worked in your original role for a full year.

Reporting to one of our Team Leads, you will be responsible for providing frontline phone-based support - resolving escalated customer enquiries, for specialist or complex issues.

To be successful in this role, you will be a natural problem solver with a calm communication style. You will enjoy engaging with customers and internal stakeholders over the phone and via email - answering various complex queries and providing support, using Salesforce.

Your key responsibilities are:

• Provide inbound customer service support, including escalated, specialist or complex issues resolution via email, phone and web chat
• Process internal orders, integrated orders, abandon...