Position Overview
Job Purpose - To strengthen the governance, risk management, and internal control framework across the Business Banking sales function.
- To ensure proactive identification, mitigation, and reporting of operational, conduct, and regulatory risks within the sales unit.
- To drive high standards of compliance, customer experience, and sales quality through effective monitoring, analytics, and control mechanisms.
- To support business growth by embedding a strong control culture without impacting sales productivity.
Key Result Areas - Governance, Risk & Compliance
- Monitor adherence to internal policies, SOPs, SLAs, and regulatory requirements across sales channels.
- Identify, elevate, and track control gaps, operational risks, and compliance breaches.
- Support internal and external audits, ensuring timely closure of audit findings.
- Strengthen control frameworks aligned with regu...