SUMMARY:
Internal Account Manager - Midrand - Cyber Security POSITION INFO:
Job Purpose The Internal Account Manager is responsible for delivering high-quality operational and partner support within the cybersecurity distribution business. This role serves as a key liaison between channel partners and internal teams, ensuring the efficient management of partner inquiries, quotations, order processing, and post-order support. The position requires strict adherence to service-level agreements (SLAs), accuracy in transactional execution, and comprehensive documentation within the company’s CRM system. Key Responsibilities and duties • Serve as the primary operational point of contact for assigned channel partners, ensuring professional, timely, and consistent communication. • Respond to partner inquiries in accordance with the established two-hour SLA, maintaining service excellence standards. • Prepare, validate, and issue accurate pricing quotations in al...