Intern - ERP IT Service Management Support - ( 260005E )
**Description**
Job Title: ERP IT Service Management Support Intern
Job Family: IT Service Management/ERP Support
Location: GSO-HYD
SCOPE OF POSITION:
Construction Specialties is seeking an ERP IT Service Management Support Intern to assist with day-to-day support of enterprise ERP systems (including ERP , D365, and related business applications) within the IT Service Management function. This role focuses on incident triage, request fulfillment, documentation, and user support aligned with ITIL-based processes. The intern will serve as a first-line support resource for ERP-related issues and contribute to service quality, knowledge management, and continuous improvement initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Act as the initial point of contact for ERP-related incidents and service requests submitted through the ServiceNow ITSM platform.
Triage, categorize, and prioritize ERP support ticket...