2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other)
IT-related certification, Diploma or Degree
Experience:
Extensive experience in Office365
Managing portal, administration of users (Azure AD Sync or Cloud), Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)
Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.
Job Includes:
Ticket management of client queries and issues (Logged telephonically or via email).
Setup of client software, emails and troubleshoot issues thereof.
Managing/troubleshooting of Office365 portal and exchange.
Hardware, Patch management and Anti-Virus maintenance using RMM tools.