Deeper technical knowledge than junior engineers, with experience in desktop support, troubleshooting, hardware/software management, and system administration.
Advanced understanding of operating systems (Windows, macOS, Linux), networking, and IT security.
The ability to work more independently , handling more complex issues and supporting end-users or other departments.
Experience with system upgrades, configurations, and performing more detailed diagnostics for technical issues.
Good communication skills to work directly with clients, teams, or other departments.