Become an integral part of delivering application services as an Intermediate Application Analyst in Edmonton's public sector. This onsite contract role focuses on standardizing ITSM processes and ensuring secure court data management.
You will lead the transition to an ITSM framework, aligning application services with Justice outcomes. Your role demands a T-shaped professional adept in managing vendors and translating complex business needs into clear technical requirements. Collaborate closely with Justices and court staff while building a robust knowledge hub to foster team learning.
Key Responsibilities:
• Lead the standardization of operations within ITSM frameworks
• Coordinate communications during critical incident resolution
• Facilitate change management for minimal risk updates
• Monitor delivery of services by vendors and internal teams
• Oversee data audits and maintain compliance protocols
Requirements:
• Proven experience in User Acceptance Te...