The Opportunity

This role will lead the redesign and delivery of Walsall’s adult social care quality assurance function at a critical point in its development. The client is transitioning from an outsourced model back to an in-house function and needs to establish a robust, visible and effective approach to quality oversight across its provider market.

Key Responsibilities

You will take ownership of:

• Reviewing and strengthening governance and oversight arrangements for quality assurance

• Leading the transition of an outsourced quality service back in-house, including managing workforce implications and embedding a new structure

• Establishing a proactive quality presence within the provider market, ensuring officers can undertake quality visits and respond to emerging concerns

• Designing and embedding a refreshed quality assurance framework, including provider self-assessment processes and supporting technology

• Providing cla...