Position Overview
JOB SUMMARY
Desktop Support supports the technology needs of Aspire teachers and school staff. Desktop Support will be expected to troubleshoot and resolve technology support tickets both on-site and remotely as well as prepare, deploy and maintain systems.
ESSENTIAL FUNCTIONS
Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end-users.Provide high quality technology support and customer service to school and regional staffProvide prompt and detailed updates to tickets documenting progress and work completedPrioritize and effectively manage ticket queue to meet SLA’sPrepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware and softwareUpgrade and reimage existing systems and transition users to new laptopsHelp manage school technology infrastructure by implementing good lab, classroom, and serv...