Position Overview
The Intake Team Lead is responsible for supporting the daily operations, performance, and overall success of the Intake Department. This role serves as a key leadership position focused on driving accountability, operational consistency, team engagement, and high-quality client experience.
The Intake Team Lead partners closely with department leadership to support team performance, reinforce departmental expectations, and help ensure Intake Specialists are equipped to meet productivity, quality, and conversion goals.

Key Responsibilities
Team Leadership & Daily Operations
• Provide day-to-day leadership and support to Intake team members
• Serve as a point of contact for escalations, questions, and operational support within the Intake Department
• Monitor team coverage, schedules, and workflow to ensure operational needs are met
• Lead by example through professionalism, accountability, and adherence to department standards
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