**Job Description**

The Intake Specialist processes a variety of internal and external member/provider requests and transactions. Receives, screens, and enters data in preparation for review. Complies with timeliness standards and reduces unpaid claims and rework by accurately processing requests. May also assist on special projects as needed.

**What ** **You’ll** ** Do**

+ Process a variety of requests, inquiries and transactions via phone, email,andfax

+ Review requests to ensure accuracy

+ Support internal & external customers via phone or email, and fax

+ Document all pertinent information related to the call/inquiry, attach supporting information as applicable and if unable to resolve route toappropriate areafor follow up as applicable

+ Gather and analyze data to provide feedback to Team Leads on employee development needs and/or specific providers requiring education on prior approval or pre-certification process <...