Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations. Creates alternative approaches, focusing on strategic or long-term approaches, for client needs as warranted.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Understands and articulates value propositions; understands and leverages operating models to ensure that appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs.
Review with Solution Architects on design documents and find approach to translates into component-level designs to accelerate development.