You will serve as the functional SME for Claims operations, driving process improvement, system enhancement, and change management across the full claims lifecycle to achieve service excellence and regulatory compliance.

• Serve as the operational SME for claims processes across intake, assessment, adjudication, settlement, and payment for life, health, and/or general insurance products
• Map and re‑engineer claims workflows to reduce cycle times, improve accuracy, and enhance customer experience; identify automation and STP opportunities across claims platforms and back‑end systems
• Gather and validate requirements from claims, actuarial, compliance, legal, and IT stakeholders; support BRD sign‑off, UAT execution, and post‑go‑live verification for system and process changes
• Assess the business and regulatory impact of changes to claims rules and systems; ensure alignment with MAS requirements, internal ris...