We are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;


• Dealing with general insurance and policy specific enquiries;


• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;


• Assisting to resolve all insurance queries within required timeframe and compliance requirements;


• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;


• Undertaking to adjust premiums in line with new asset values;...