The Channel Manager – Institutional Banking Platforms is responsible for overseeing the day-to-day operational requirements of digital platforms under Institutional Banking. The role ensures platform stability, compliance, and smooth delivery by coordinating across internal teams, vendors, and regulatory bodies. It serves as the central point of contact for operational health monitoring, vendor management, audit reporting, and strategic support for platform initiatives.

Responsibilities

Platform Operations & Monitoring

• Tracks and escalates downtime or performance issues; coordinates troubleshooting with internal teams and vendors
• Monitors customer complaints with Client Servicing teams and ensures timely resolution
• Ensures Business Continuity Plans (BCP) and Service Level Agreements (SLAs) are followed

Contract & Vendor Management

• Reviews platform-relate...