Become a pivotal Insights Consultant at Manulife, supporting complaint handling in a hybrid work environment. Shape customer experiences through data analysis and impactful reporting across Canada.

This role is part of the Canada Segment Complaint Office, crucial in managing complaint reporting for Manulife Bank, Insurance, and more. You will leverage tools like Salesforce, Power BI, and Excel to analyze and visualize data, revealing insights into customer issues and trends. Collaboration and compliance with data regulations are key to enhancing operational efficiency.

Key Responsibilities: • Capture and maintain accurate complaint data from various sources • Develop comprehensive reports and visualizations using relevant software • Analyze data for insights into business trends and performance • Collaborate with teams to tailor insights for specific objectives • Ensure compliance with data handling regulations and improve processes

Requirements: • Independen...