We're looking for an Insights Analyst to join the Digital team at Harrods, sitting within the Loyalty & CRM Insights team. You'll play a key role in shaping how we understand, engage, and grow our Rewards customer base through data-driven insight.

Responsibilities

• Partner closely with Loyalty teams to uncover customer insights.
• Improve campaign effectiveness and bring clarity to complex questions.
• Experiment with analytical approaches and stay curious about data science and ML commercial applications.
• Own analytical projects end-to-end, from problem definition to storytelling and impact measurement.
• Translate complex analysis into clear, actionable insight for both technical and non-technical audiences.
• Work with Loyalty stakeholders on reporting, campaign planning, and optimisation of customer communications.
• Recommend ways to enhance brand relevance and keep the Loyalty Programme engaging, meani...