Position Overview
Responsibilities
The main responsibilities include:
Acting as Inside Sales for Service Sales and billable activities (70% of the time) to support our Service revenue locally.Supporting admin paperwork for Portuguese tenders regarding Systems, Service, Chemistry, Clinical (15% of the time).Handling administrative duties in the Lisbon office (including call center, mail management, (15% of the time).Managing the entire Service Plan and establishing partnerships with our customers.Develop and Follow-up on Service on Demand business Opportunities. Includes creating quotes and follow-up for: Corrective onsite Time and Materials Depot repair for correctives Spares and consumables Professional ServicesOnsite & remote training (Software & Instruments)Software workstations upgrade (Empower Personal, Masslynx & Waters Connect)Instrument UpgradesValidation ServicesRelocationsCustomer Self-Service Qualifications (SQT Self Directe...