Key Responsibilities

Lead & Opportunity Management

• Manage and follow up on inbound leads generated through Zoho CRM, primarily

SME prospects.

• Qualify opportunities and ensure accurate opportunity creation, assignment, and

progression within Zoho CRM.

• Conduct timely and systematic follow-up activities to maximise lead conversion

rates.

• Maintain complete and up-to-date customer records and sales activities.

Renewals & Recontracting

• Proactively monitor accounts approaching contract expiry and manage the renewal

process.

• Engage customers to secure timely recontracts and minimise service disruptions.

• Collaborate with Account Managers on renewal strategies and commercial

proposals.

• Drive improvements in recontract and renewal performance.

Customer Retention & Win-Back

• Manage cancellation alerts, downgrade requests, and a...