Job Description

• Build and maintain strong relationships with external customers, delivering high levels of customer service
• Provide technical assistance on quotations and specifications, supporting both standard and customized solutions
• Prepare, produce, and issue accurate and timely quotations including supporting documentation and drawings
• Ensure all quotations are correctly recorded, tracked, and aligned with departmental KPIs
• Verify technical documentation, specifications, and customer purchase orders before contracts are booked
• Respond promptly and effectively to customer queries within agreed service level timescales
• Support the full process from quotation through to order booking, ensuring accuracy and efficiency
• Work collaboratively within a large customer service team to achieve shared objectives
• Liaise closely with External Sales Teams and the Service Department to ensure ali...