Description

The Inside Sales Account Manager Lead oversees the performance, productivity, and development of the Inside Sales AM team. This role provides day-to-day leadership, coaching, and strategic guidance to ensure consistent delivery of sales targets, operational excellence, and strong customer experience across both on-shore and off-shore teams. The IS Lead works closely with Service Line Heads, Pre-Sales, Marketing, and Operations to drive sales governance and enable scalable growth.

• · Lead and manage a team of Inside Sales Account Managers, ensuring clear performance expectations, KPI tracking, and timely performance reviews.
• · Drive team achievement of monthly, quarterly, and annual Order Book (OB) targets across key product lines.
• · Oversee daily sales cadence—including pipeline reviews, deal progression, forecast accuracy, and SLA compliance.
• · Conduct regular coaching, upskilling, and capability development for team me...